FAQ's
Frequently Asked Questions
From shipping to skincare, returns to refunds—we’ve answered everything you might want to know before (or after) placing your order. Still curious? Our support squad is just a message away.
Shipping & Delivery
Got questions about where your goodies are and when they'll reach you? We’ve got answers—fast, just like our couriers.
Do you ship across India?
Yes, we ship almost everywhere in India! However, due to logistic constraints, we currently do not ship to: Andaman & Nicobar, Arunachal Pradesh, Assam, Jammu & Kashmir, Ladakh, Lakshadweep, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, and Tripura.
How long will my order take to arrive?
We process all orders within 1–3 working days, and delivery takes 3–7 working days depending on your location.
Who delivers my order?
We work with trusted partners like Bluedart, Delhivery, and Xpressbees to ensure fast and secure delivery.
Returns & Replacements
We’re super strict on hygiene and product integrity. But if we mess up, we fix it—no stress, no returns needed.
Can I return a product if I change my mind?
Due to the personal nature of our beauty and skincare products, we do not accept returns once the product is opened or used.
What if I received the wrong product?
Oops! That’s on us. If we sent you the wrong product, we’ll either resend the correct item or issue a full refund — no returns needed.
Do I need to return the incorrect item?
Nope. In rare cases where we issue a refund, you may keep the product as a little apology gift from us.
Refunds
Got a refund situation? No drama—here’s how we handle it with full transparency.
How will I get my refund?
Depending on the situation, we offer either a full refund or store credit — whichever suits you best.
How long does it take to get my refund?
We process refunds within 3–5 working days.
Will you refund shipping charges too?
In some cases, yes. We’re flexible and fair when it’s on us.
Order Issues
Something wrong with your order? Don't panic—just reach out and we’ll make it right.
My product arrived damaged. What now?
Don’t worry. We’ll replace any damaged or defective item. Just send us a clear photo or video proof within 48 hours of delivery.
Cancellations
Plans change—we get it. Here’s what to do if you need to cancel your order.
Can I cancel my order after placing it?
Yes, as long as your order hasn’t been shipped yet. Once it’s handed over to the courier, cancellations aren’t possible.
What if I cancel a prepaid order after shipping?
If you repeatedly cancel or reject deliveries (especially prepaid ones), we may deduct shipping charges before refunding — just to cover our actual costs.
Support
Need help, hugs, or skincare tips? Our support squad is just a click away.
How can I contact you for help?
We’re always here!
- Email: support@thesassy.in (Replies within 48 working hours)
- WhatsApp: Usually replies within 24 working hours
- Instagram: Slid into within 24 hours
Product Details
Clean, honest, and conscious. We believe skincare should be transparent, not mysterious.
Are your products vegan and cruelty-free?
Absolutely! Most of our products are 100% vegan, cruelty-free, and made with love (and science).
Do you list ingredients online?
Yes — major ingredients are listed on every product page.
Do you offer samples?
On special request, yes! Drop us a message and we’ll try to make it happen.
Gifting, Bundles & More
Looking to treat someone—or yourself? These perks and extras make shopping more fun.
Do you offer gift packaging?
Yes! Add gift packaging for ₹50 at checkout and make someone’s day a little sassier.
Do you have a loyalty or referral program?
Not yet, but it’s brewing. Stay tuned!
Do you offer bundles or subscriptions?
Yes, we have some amazing value bundles and subscriptions to keep your skincare routine smooth and sorted.
